Safeguarding

Every member's wellbeing comes first. This policy explains how we keep circles safe and what to do if you're worried about yourself or someone else.

In an emergency

• 999 — immediate danger to life
• Samaritans 116 123 — free, 24/7, any distress
• CALM 0800 58 58 58 — men's mental health, 5pm–midnight
• Shout — text 85258 — 24/7 text support

Our commitments

• Every facilitator completes safeguarding training and holds an enhanced DBS check.
• Confidentiality within circles, except where there is risk of harm.
• A named Safeguarding Lead reachable at safeguarding@matecircle.uk.
• Clear reporting routes for members, facilitators and third parties.

Reporting a concern

If you or someone else is at risk, contact safeguarding@matecircle.uk or flag a post from within the app. Reports are triaged within 24 hours; urgent concerns are escalated to statutory services.

Boundaries of our service

MateCircle is a peer community, not a therapeutic service. Facilitators are trained to listen and signpost — not to diagnose or treat. We keep a directory of vetted therapists and services and will help you find one.